Introduction
At YallaPush, we prioritize your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and share data when you utilize our services, including push notifications, web interactions, and messaging features.
1. Information We Collect
When you use YallaPush, we may collect the following types of data:
- Personal Identifiers: Email address, phone number, or username if provided.
- Device & Technical Information: IP address, device type, operating system, browser type, and unique device identifiers.
- Usage Data: Information about how you interact with notifications, messages, and other services.
- Location Data (Optional): Approximate location data based on device settings, only if enabled by you.
2. How We Use Your Data
We use the collected data to:
- Deliver and manage notifications and messaging services.
- Improve user experience and service performance.
- Personalize content and notifications based on user preferences.
- Analyze trends and usage to optimize our platforms.
- Ensure security and prevent fraudulent activity.
3. Legal Basis for Processing
For users in applicable regions (e.g., EU/UK), we process your data based on consent and legitimate interest to provide our services.
You can withdraw consent at any time by disabling notifications or adjusting your account settings.
5. Data Security
We implement technical and organizational measures to protect your data.
- All data is encrypted in transit and at rest.
- Regular audits are conducted to ensure compliance with security standards.
6. Your Rights
- Access, correct, or delete your personal information.
- Opt-out of notifications or communications at any time.
- Restrict processing of your data where applicable.
7. Data Retention
We retain data only as long as necessary to provide services, comply with legal obligations, or resolve disputes.
8. Changes to This Policy
We may update this Privacy Policy. Updates will be posted on this page with the effective date.
9. Refund Policy
At YallaPush, customer satisfaction is important to us. If you have made a payment for any of our subscription plans, the following refund terms apply:
Eligibility for Refunds
- Refund requests must be submitted within 7 days of the original payment date.
- Only payments for unused subscription periods are eligible for refunds.
- Refunds will not be provided for partial use of services, expired plans, or promotional/discounted offers.
How Refunds Are Processed
- Approved refunds will be credited back to the original payment method used during the transaction.
- Processing times may vary depending on your bank or payment provider (typically 5–10 business days).
Non-Refundable Cases
- Payments made beyond the 7-day refund request window are not eligible.
- Services already utilized (partially or fully) cannot be refunded.
How to Request a Refund
Please contact our support team at info@neutonsoft.com with your payment details, account information, and reason for refund. Our team will review your request and update you on the status.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Neutonsoft – YallaPush
Email: info@neutonsoft.com
Phone Number: +971 56 822 3695
